Resetting a Staff Member's Password (Admin-Initiated)
This is the admin side of a password problem — what you do on a teammate's behalf when THEY can't remember their password. If it's your own password you've forgotten, you don't need anyone's help — see Logging In, Logging Out, and Resetting Your Own Password.
Resetting someone else's password
Go to Team → Users.
Open the staff member's record.
Choose Reset password.
This sends the exact same Supabase password-recovery email a self-service "Forgotten password" request would — there's no separate admin-only reset flow under the hood, just a different person triggering it. The teammate follows the emailed link to set a new password themselves; you never see or set the password for them directly.
The reset is logged to the audit log, naming who triggered it and for whom — see Using the Audit Log.
Changing a login email instead
A forgotten password and a wrong/outdated login email are different problems with different fixes. To change what email someone signs in with, use Change login email from the same staff record (not Reset password) — see Adding Staff and Changing Their Role for the cap-delegation and owner-protection rules that apply to it.
Gotchas
You can't reset your own password this way — Reset password is for a teammate's account, not yours. If it's your own, use the "Forgotten password" link from the sign-in screen instead.
Resetting a password requires Manage Team, the same permission used to invite staff and assign roles — it is not restricted to the owner the way changing someone's role or designing a role is.