Configuring Payment Reminders
Reminders run automatically once configured — advance notice before a due date, a nudge on the due date itself, and repeating overdue reminders after. This is school-wide configuration; a one-off reminder to a single family is a separate action from the student's profile.
Setting up reminders
Go to School → Reminders.
Toggle reminders on or off entirely.
Set an advance reminder — a number of days before the due date — or disable it.
Turn the due-day reminder on or off.
Turn overdue reminders on or off, and set the interval unit (minutes or days) and value between repeats.
Set a maximum number of overdue reminders, or leave it unlimited.
Save.
Channels
Sending a one-off reminder
Outside this automatic schedule, you can also send a manual, one-off reminder to a single family from their student's profile — see Opting a Student Into or Out of a Fee, and Sending a Manual Reminder.