Find it in two clicks, not two scrolls.

On the sign-in page, choose "Forgotten password," enter your email, and choose Send reset link. The email always says a reset link is on its way, whether or not that address has an account — that's deliberate. Follow the link and set a new password of at least 10 characters; you're signed in automatically. The link works once and expires after 7 days.

Yes, if it's titled "[Name] has added you to Fees101" (or "You've been added to [School] on Fees101"). It names your role and has one button, Set your password — nothing happens until you actually use it. The link expires 7 days after it's sent, or the moment it's used once; an expired one shows "This invite has expired" with a button to notify whoever invited you.

Permissions are granted through roles, not per-person — a missing page or button means your role doesn't include that permission, not a bug. Every custom role is built from one fixed catalog of SEE (view) and DO (action) permissions; the account owner and any role flagged Administrator bypass the catalog entirely. Ask whoever manages your team to check Team & Trust → Roles.

Email support@fees101.com — it's checked directly by the team, no ticketing bot in between.