Terms of Service

Fees101 is software that helps schools set fee structures, generate student invoices, collect and reconcile payments, and notify parents/guardians of invoices and payments due. Fees101 is currently being onboarded with schools on a limited basis, and features may change as it develops.

Fees101 is intended for use by schools and authorised school staff. The person who signs a school up confirms they are authorised to bind the school to these Terms. You must provide accurate information when creating an account and are responsible for keeping login credentials confidential and for all activity under your account, including activity by staff you invite and the permissions you give them.

• You are responsible for the accuracy of the fee, student, and parent/guardian information you enter into Fees101, and for the fee amounts you charge families.
• You confirm you have the appropriate legal basis and, where applicable, consent to share parent/guardian contact details with us for the purpose of sending invoice and payment notifications.
• You are responsible for any payments you record by hand (for example cash or POS payments), for reversals and corrections you make, and for checking that your records match your bank and payment provider statements.
• You will not use Fees101 for any unlawful purpose or to send communications unrelated to fee collection and reconciliation.

Fees101 charges the School Customer a platform fee. The amounts agreed when you set up billing are:

• A one-time setup fee, shown to you before you pay. The setup fee is not refundable once paid.
• A free period of 65 days, counted from the day you connect billing. No platform fee is charged during this period.
• After the free period, a monthly fee per active student, at the rate shown to you when you set up billing, based on the students active on your account during the period.

Amounts are in Nigerian naira. Platform fees are separate from the charges your payment provider (for example Paystack or Monnify) deducts on parent payments, which are set by that provider. We may change our fees for future periods by giving you at least 30 days’ notice before the change applies; a change never applies to a period already billed. Monthly fees already paid are not refunded for part-months of use, except where we charged you in error, in which case we will correct it.

By completing billing setup you authorise Fees101, through our payment provider, to collect platform fees from the bank account or card you authorise (a “direct-debit mandate”). You confirm you are entitled to authorise debits from that account. If automatic debit fails or is not available for your bank or card, we may offer or require payment by bank transfer to an account we provide, and we may switch your school to bank transfer if automatic debit stops working. You can ask us to stop automatic debit at any time; we will then collect by bank transfer, and platform fees remain payable while you use Fees101.

If a platform fee is not paid when due we will remind you. If it remains unpaid, your account moves to a grace period and, if still unpaid, to suspension, which blocks access to the app until the balance is paid. Currently a school is moved to the grace period when a payment is more than 7 days overdue and to suspension 7 days after that. Suspension does not delete your data; access is restored once the amount due is paid. We may also suspend access where needed to protect the platform or comply with the law.

Fees101 integrates with licensed third-party payment providers to generate dedicated virtual bank accounts and process the fee payments parents make. Fees101 is not a bank and does not itself hold your funds. Funds are settled by the payment provider directly to your designated settlement account, under that provider’s own terms. You are responsible for entering correct provider credentials and for the account, KYC and settlement arrangements you hold with the provider.

Because these services are run by the provider, Fees101 is not responsible for a provider’s outage, settlement delay, fees, account holds, or decisions. Refunds and chargebacks on parent payments are handled between you, the parent and the provider; Fees101 provides tools to request a refund through the provider but does not guarantee that a refund will be approved or completed, and the provider may recover the refunded amount from your balance or settlements. The same applies to any card terminal you connect.

If a payment does not match a student automatically, Fees101 will flag it for you to review; you are responsible for resolving flagged payments.

Fees101 sends transactional SMS and email notifications (such as invoice alerts, payment confirmations, and reminders) to the parent/guardian contact details provided by School Customers, using licensed messaging providers. These messages are limited to fee-related communication. Delivery depends on carriers and recipients’ settings, so we cannot guarantee that every message is delivered or read.

For student and parent/guardian data, the School Customer is the data controller and Fees101 is the data processor under the Nigeria Data Protection Act 2023 (“NDPA”). In that role, Fees101 will:

• process this data only to provide the service and on the School Customer’s instructions as given through the product and these Terms;
• keep the data confidential, and make sure people with access to it are bound to confidentiality;
• apply appropriate technical and organisational security measures, as described in our Privacy Policy;
• use only the service providers named in the Privacy Policy (hosting, payments and messaging) and keep them under written data protection terms, noting that some data is hosted outside Nigeria as the Privacy Policy explains;
• help the School Customer respond to requests from parents and others about their data, and tell the School Customer without undue delay if we become aware of a breach affecting its data; and
• on termination, make the School Customer’s data available for export and then delete it, except where the law requires us to keep it.

The School Customer remains responsible for the lawfulness of the data it gives us, for telling parents and guardians how their data is used, and for any registration with the Nigeria Data Protection Commission that applies to it. The School Customer owns its data; we do not claim ownership of it.

Fees101 is provided on an “as available” basis while we continue to build and improve it. We aim for reliable service but do not promise uninterrupted access. We may update, modify, or temporarily suspend parts of the service, and will make reasonable efforts to communicate material changes to affected School Customers in advance. Neither party is responsible for failure or delay caused by events beyond its reasonable control, including power or network outages and failures of banks, payment providers, telecom carriers or cloud infrastructure.

To the fullest extent permitted by law, Fees101 will not be liable for indirect, incidental, or consequential losses, or for loss of profit, revenue or goodwill, arising from use of the platform. Our total liability to a School Customer for all claims relating to the service is limited to the greater of the platform fees that School Customer paid us in the 12 months before the claim arose and ₦100,000. This applies to the School Customer’s own use; it does not cover losses caused by payment providers, banks, messaging carriers or the school’s own entries and instructions. Nothing in these Terms limits liability that cannot be excluded under Nigerian law.

You may stop using Fees101 at any time by telling us at support@fees101.com; platform fees accrued up to the end date remain payable. We may suspend or end a School Customer’s access for non-payment as described in section 5, for serious or repeated breach of these Terms, or where required by law, and will give notice where reasonably possible. On termination, we will make reasonable efforts to allow a School Customer to export their data, and will retain data only as described in our Privacy Policy.

We may update these Terms. We will tell School Customers about material changes before they take effect, and the date at the top of this page shows when they were last updated. Continuing to use Fees101 after a change takes effect means you accept it.

These Terms are governed by the laws of the Federal Republic of Nigeria. If a dispute arises, the parties will first try to resolve it in good faith by writing to each other; if it is not resolved within 30 days, it is subject to the exclusive jurisdiction of the Nigerian courts.

Questions about these Terms can be sent to support@fees101.com or support@fees101.com.