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Getting Started as the School Owner
The short list only a school owner can do on Fees101: set your password, connect billing, verify your school, complete your payment account, and add your staff.
Setting Up Your School on Fees101
For the staff member setting up the school after the owner has finished their part: classes, fees, students and reminders, in order, with a guide for each step.
Editing Your School Profile
How to update your school's name, proprietress details, address, contact info, and logo in Fees101 — and why changing office email or phone resets verification.
Setting Up Discount Policy (Sibling & Staff Discounts)
How to configure sibling-discount tiers, the default staff discount, and approval rules — including an optional auto-approve threshold — in Fees101.
Requesting and Approving Refunds
How to request a refund on an auto-collected payment in Fees101, the liability note the owner must accept first, and who can approve a non-owner's request.
Recording Manual Payments
How to record a manual payment in Fees101, the liability note that gates it, who approves a non-owner's entry, and why a correction has to be a reversal, never an edit.
Platform Billing Basics (Fees101's Own Fee)
How Fees101's own subscription fee works — the one-time setup fee, free days, the per-student monthly charge, and the difference between a direct-debit mandate and the bank-transfer fallback.
Exporting Your Data and Privacy Settings
How to export your school's full data from Fees101, how long records are retained after account closure, and why exports are restricted to the account owner.
Using the Audit Log
How to filter and read Fees101's audit log — an append-only record of every sensitive action taken on your school's account.
Logging In, Logging Out, and Resetting Your Own Password
How sign-in works in Fees101, what a wrong password actually tells you, the self-service forgot-password link, and why sign-out still finishes a send that's in progress.
Accepting a Staff Invite and Setting Your First Password
What to do with the very first email you get from Fees101 — what it says, how to set your password, and what an expired invite link actually looks like.
Emails Fees101 Sends You and What They Mean
A quick-reference list of every account and billing email Fees101 sends to staff — what each one means and whether it needs any action from you.
Setting Up Platform Billing: The Direct-Debit Mandate, Step by Step
A detailed walkthrough of connecting Fees101's own billing for your school — the one-time setup fee, how it doubles as a mandate, how long activation really takes, and the bank-transfer fallback if it doesn't work.
Switching Platform Billing Between Direct Debit and Bank Transfer
How to move your school's Fees101 billing from bank transfer to automatic debit (bank free, card ₦50), add a backup payment method, and when Fees101 moves you to bank transfer.
Account Suspension for Non-Payment (Platform Billing)
What happens when a school stops paying Fees101's own monthly fee — the payment_due to grace to suspended ladder, what a suspended school can and can't do, and how to resolve it. Not to be confused with voluntarily closing your account.
Rejecting a Discount Request, and Revoking One Already Approved
The actual workflow for rejecting a pending discount request in the Discounts queue, and separately, undoing a discount that's already approved and turns out to be wrong.
Setting Your SMS Short Name (and What It Actually Controls)
What the SMS short name field in School Profile really does — it's not your carrier sender ID, it's the prefix inside every reminder, invoice, and receipt text — plus the 30-character limit and what happens if you leave it blank.
What Happens When Two Staff Edit the Same Thing at the Same Time
An honest answer on concurrency in Fees101 — which actions are protected against a double-click or two staff racing each other, and which ones have no protection at all and simply let the later save win.
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